Lv-Bills, on Jun 5 2010, 11:09 AM, said:
Oh come on. It's not a price cut. I haven't paid for Superfan since they started trying to force it on everyone to get games in HD. The fact they even did that was a complete joke in the first place. I mean, why does no other sports package have an additional package to get games in HD? Because it's a ripoff to overcharge people and take advantage of the NFL's popularity. It's as simple as that. Nobody cares about Superfan.
So, for me, Superfan has been thrown in every year. Same for most people I know with one phone call. Then, in addition, last year most of got huge discounts by calling and getting an additional $150 off of the $270. The fact that you have to call every year to bargain is enough to now make people hate DTV.
Let's not mistake anything. The only reason DTV still exists in a ton of homes is because they have a monopoly on the NFL package. And because of how they try to treat the customers as royally stupid with this Superfan garbage, they will now be hated right up there with Comcast.
If FIOS had the NFL package, I'd be there in a heartbeat. We've had FIOS cable TV and internet installed in every room but one, and we haven't had one problem, outage, or change in billing since 2007. We did call one time to see when our pricing bundle changed, and they just extended it another two years at the old price.
DTV finally has rubbed me the wrong way, and most people that only have it for the NFL feels the same.
For me, it's not really the cost, it's the way they try to hide it and justify it. Please.
I share your sentiments, exactly (though I'm still a sucker and just signed up for auto renewal).
When we bought our HD TV, we were told we'd have to pay what, $200 (?) to get the HD receiver?
I took one of the Dish Network flyers we get in just about every new mail delivery, along w/the free HD upgrade for new customers, and called DirecTV to complain that I've been with you for 6 years, always pay my bill on time, sometimes do pay per view, subscribe to NHL and NFL packages...and somebody that you don't know if they will even pay their bill on time gets a free upgrade to a HD receiver?
The guy on the phone transferred me to retention and I got the receiver for the cost of shipping ($20).
This past season, I wanted to cancel the NHL package because I am finishing up my Masters Degree, we just had a son, and money was tight. Since it was 1 game into the season, I could not cancel.
I was really p!$$ed on this one, and threatened to leave once my contract was up. Even though I was powerless in the situation, they gave me the NHL package for 1/2 off, and I got a credit on each bill.
Why? This tells me that they are massively overcharging for these things, but more importantly why should a customer have to call up to threaten walking for you to get a deal?
Shouldn't these deals be built in, ESPECIALLY for returning/ reliable customers? Kind of a "the longer you stay, the more you buy, the cheaper it gets" kind of thing?
I 100% agree with you, though. I don't like this as a business practice. And its common knowledge. I actually got the HD receiver idea from a friend who tried it after also hearing it from a friend.
The only reason, the ONLY reason, we have DirecTV is for Sunday Ticket and for the Bills games. I understand that cable offers the NHL. FIOS sounds good, as our phones and internet are also through Verizon.
What I can't understand is why the NFL is content to only deal w/DirecTV on this one. The contract was set to expire early last year, and the NFL just resigned for another several years. Why? And why doesn't cable and Dish Network push more to have equal distribution and rights to broadcast? As you have said, its a huge money maker.
Why is DirecTV the only one able to provide it?