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Just sent an email to the Bills voicing my displeasure


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#1 Jy Re

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Posted 12 September 2013 - 10:55 AM

So last week I got an email from the Bills about "Season Ticket Member Renewal Rewards".  This is a program for rewarding early renewal of season tickets.  It said I had been given a randomly selected login time of today (9/12) at 11 AM.

I talked to season ticket holders around me at the opener (none of whom have had their tickets as long as I have) about this, and they had already gotten to pick their rewards.  I asked what kinds of things they had to pick from and they said things like on-field experiences, stadium tours, stuff like that.  That sounded pretty cool.  Well I logged in today and my options were a CJ Spiller poster or a yearbook.

Am I wrong to think that long-term support should count for something?  I've been a season ticket holder for 27 years now.  The only perk I've seen is priority in seat-relocation and I like where I sit and who sits around me.  I think every other thing gives club seat holders priority (if not exclusive access) regardless of seniority.

Grrrrrrrr

#2 Just Jack

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Posted 12 September 2013 - 11:12 AM

View PostJÂy RÛßeÒ, on 12 September 2013 - 10:55 AM, said:

So last week I got an email from the Bills about "Season Ticket Member Renewal Rewards".  This is a program for rewarding early renewal of season tickets.  It said I had been given a randomly selected login time of today (9/12) at 11 AM.

I talked to season ticket holders around me at the opener (none of whom have had their tickets as long as I have) about this, and they had already gotten to pick their rewards.  I asked what kinds of things they had to pick from and they said things like on-field experiences, stadium tours, stuff like that.  That sounded pretty cool.  Well I logged in today and my options were a CJ Spiller poster or a yearbook.

Am I wrong to think that long-term support should count for something?  I've been a season ticket holder for 27 years now.  The only perk I've seen is priority in seat-relocation and I like where I sit and who sits around me.  I think every other thing gives club seat holders priority (if not exclusive access) regardless of seniority.

Grrrrrrrr

I had the same options available (poster or yearbook) and I am a Club Seat holder. I did check out the site before my day to login, which was listed as Tuesday, and at that time it was down to the poster, yearbook, media guide, and a HOF picture. Talking with another regular season ticket holder at the Tailgate this past weekend, they had a later date like you, but were able to go in and select the better rewards earlier and checkout, even though it was not their day/time to do so. I also sent an email to the Bills voicing my displeasure. As I said before, I'm "paying for the privilege" of having extras by getting club seats, so seeing two cheap options is not a special reward. Team yearbooks are $10 at the Bills store, I'm guessing the poster is about the same price. Who did you email, I sent mine to the generic guest services account listed on the rewards page. Let me know if you hear anything back, for me it's been two days and nothing. I may email my ticket rep and see if I get a faster answer. Or maybe one of the Bills employees who frequent the site (yes, I know you're there, you've told me you check out the site to see what's on our minds) will speak up.

#3 Jy Re

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Posted 12 September 2013 - 11:16 AM

View PostJust Jack, on 12 September 2013 - 11:12 AM, said:

I had the same options available (poster or yearbook) and I am a Club Seat holder. I did check out the site before my day to login, which was listed as Tuesday, and at that time it was down to the poster, yearbook, media guide, and a HOF picture. Talking with another regular season ticket holder at the Tailgate this past weekend, they had a later date like you, but were able to go in and select the better rewards earlier and checkout, even though it was not their day/time to do so. I also sent an email to the Bills voicing my displeasure. As I said before, I'm "paying for the privilege" of having extras by getting club seats, so seeing two cheap options is not a special reward. Team yearbooks are $10 at the Bills store, I'm guessing the poster is about the same price. Who did you email, I sent mine to the generic guest services account listed on the rewards page. Let me know if you hear anything back, for me it's been two days and nothing. I may email my ticket rep and see if I get a faster answer. Or maybe one of the Bills employees who frequent the site (yes, I know you're there, you've told me you check out the site to see what's on our minds) will speak up.
Jack I sent mine to Pat Mathews (Senior Mgr of Customer Relation), whose name was on the letter (Mathews, Pat <Pat.Mathews@bills.nfl.net>.  He left me a voicemail and a return email almost immediately, but I have yet to call him back.

#4 DC Tom

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Posted 12 September 2013 - 11:19 AM

View PostJÂy RÛßeÒ, on 12 September 2013 - 11:16 AM, said:

Jack I sent mine to Pat Mathews (Senior Mgr of Customer Relation), whose name was on the letter (Mathews, Pat <Pat.Mathews@bills.nfl.net>.  He left me a voicemail and a return email almost immediately, but I have yet to call him back.

When you call him back, offer him either a panda poster or your high school yearbook.

#5 Just Jack

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Posted 12 September 2013 - 11:21 AM

If you get to choose a better reward, and do the on-field, pre-game passes, once you get down to the field, go to the Bills side, scoreboard end. That's where most of the warm-ups are done by the team.

#6 Jy Re

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Posted 12 September 2013 - 11:24 AM

View PostJust Jack, on 12 September 2013 - 11:21 AM, said:

If you get to choose a better reward, and do the on-field, pre-game passes, once you get down to the field, go to the Bills side, scoreboard end. That's where most of the warm-ups are done by the team.
Yep that's right in front of my seats.

#7 Just Jack

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Posted 12 September 2013 - 11:39 AM

View PostJ&Acirc;y R&Ucirc;&szlig;e&Ograve;, on 12 September 2013 - 11:24 AM, said:

Yep that's right in front of my seats.
:doh:  I knew that.

#8 papazoid

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Posted 12 September 2013 - 11:41 AM

in addition to the ones already mentioned:

jills come to your home or office.

a photo op at bills logo middle of field.

in studio for the john murphy radio show.

birthday party in a suite.

$40 gift card towards bills apparel.

#9 MarkAF43

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Posted 12 September 2013 - 11:45 AM

I got to do the "VIP" tour of the stadium, and Jay it made me question it as well.  I've had my season tickets for 6 years now and my selection date was 9/4.  I was surprised by this as I know that 6 years keeps me pretty low on the seniority list.  Let us know how it plays out for you.

On a side note, I will say the Bills do respond quick.  I had an issue with a fan near us, sent an email and within an hour my season ticket rep was calling me to see what was happening.

#10 Just Jack

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Posted 12 September 2013 - 11:49 AM

View Postpapazoid, on 12 September 2013 - 11:41 AM, said:

jills come to your home or office.

I wonder if there was a distance requirement, since my home is 165 miles from the stadium, work is 190 miles.

#11 jimmy10

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Posted 12 September 2013 - 11:50 AM

The photo opp at midfield would pretty much make for the best family photo/Xmas card ever.

#12 Just Jack

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Posted 12 September 2013 - 11:51 AM

View PostJust Jack, on 12 September 2013 - 11:21 AM, said:

If you get to choose a better reward, and do the on-field, pre-game passes, once you get down to the field, go to the Bills side, scoreboard end. That's where most of the warm-ups are done by the team.

https://plus.google....772895945392369

#13 l< j

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Posted 12 September 2013 - 11:52 AM

View Postpapazoid, on 12 September 2013 - 11:41 AM, said:

in addition to the ones already mentioned:

jills come to your home or office.

a photo op at bills logo middle of field.

in studio for the john murphy radio show.

birthday party in a suite.

$40 gift card towards bills apparel.

I'm in.

#14 PromoTheRobot

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Posted 12 September 2013 - 11:53 AM

Seriously???  You know what my choices were?  An ugly t-shirt (no size given) or an autographed Carrington photo! :blink:  10 year STH'er.  (My time was 9/4 1pm)

PTR

Edited by PromoTheRobot, 12 September 2013 - 12:05 PM.


#15 papazoid

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Posted 12 September 2013 - 11:56 AM

my day was  sep 3rd

#16 BarkLessWagMore

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Posted 12 September 2013 - 12:14 PM

View PostDC Tom, on 12 September 2013 - 11:19 AM, said:

When you call him back, offer him either a panda poster or your high school yearbook.

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#17 CountryCletus

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Posted 12 September 2013 - 12:16 PM

View Postl< j, on 12 September 2013 - 11:52 AM, said:



I'm in.

That honestly just made my day!!! Having a junk day up until that... Thank you!!

#18 apuszczalowski

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Posted 12 September 2013 - 12:18 PM

You would think this would be done based on where your seats are located. the more expensive seats get the better options, the cheap nose bleed 300 level seats get teh posters/yearbooks. Sounds like they based your selection dates on something more random

#19 Just Jack

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Posted 12 September 2013 - 12:25 PM

View Postapuszczalowski, on 12 September 2013 - 12:18 PM, said:

You would think this would be done based on where your seats are located. the more expensive seats get the better options, the cheap nose bleed 300 level seats get teh posters/yearbooks. Sounds like they based your selection dates on something more random

That's what the letter said...  "randomly selected activation date/time for that passcode". I think the issue is, is that the website they were using http://www.shopify.com/ allowed you to select and claim any reward, even if your selected day/time had not arrived yet.

#20 Guffalo

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Posted 12 September 2013 - 12:41 PM

Our tickets are from 1982, I had a date of Sept. 5. It must be random since there is no way there can be that many ahead of us. But at least we got ST holder pins right?